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Terms of Service

By booking services with BlackCrest Cleaning, clients agree to the following terms and conditions.

Service Agreement

BlackCrest Cleaning provides residential cleaning, commercial cleaning, and vehicle detailing services based on the scope agreed upon at the time of booking.

Service times may vary depending on the size and condition of the property or vehicle.

Access to Property or Vehicle

Clients must ensure that our team has safe and reasonable access to the property or vehicle at the scheduled appointment time.

If we arrive and access is not available, the appointment may be cancelled and a service fee may apply.

Pre-Existing Conditions

BlackCrest Cleaning is not responsible for damage caused by:

• Pre-existing damage

• Worn or delicate materials

• Improperly installed fixtures

• Loose trim, moldings, or panels

• Electrical or mechanical issues within vehicles

Clients must inform us of any fragile surfaces or concerns before the service begins.

Stains & Surface Conditions

While we use professional cleaning methods, some stains, odours, or discolouration may be permanent and cannot be fully removed.

BlackCrest Cleaning does not guarantee complete removal of all stains or marks.

Vehicle Detailing Disclaimer

Vehicle detailing services are cosmetic cleaning services. We do not perform mechanical repairs.

BlackCrest Cleaning is not responsible for:

• Mechanical issues

• Electrical faults

• Pre-existing paint damage

• Interior damage caused by prior wear

Engine bay cleaning is performed carefully, but customers accept responsibility for any pre-existing electrical or mechanical vulnerabilities.

Personal Property

Clients are responsible for securing valuable or fragile items before service begins.

BlackCrest Cleaning is not responsible for lost or damaged items that were not disclosed as fragile.

Payment Terms

Payment is due upon completion of the service unless otherwise agreed in advance.

Failure to provide payment may result in additional service charges.

Cancellation Policy

We require 24 hours notice for cancellations or rescheduling.

Late cancellations or missed appointments may result in a cancellation fee.

Satisfaction Policy

If a client is not satisfied with a service, they must notify BlackCrest Cleaning within 24 hours of the service completion.

We will review the concern and determine a reasonable resolution where appropriate.

Limitation of Liability

BlackCrest Cleaning’s liability for any claim related to services performed shall be limited to the value of the service provided.

We are not responsible for indirect or consequential damages.

Policy Updates

BlackCrest Cleaning reserves the right to modify these terms at any time. Updated terms will be reflected on our website.

BlackCrest Cleaning

Refined • Reliable • Spotless

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Our policy

About us